Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set up broadband package for my flat. on 31-12-2021 10:47. Got my VM hub sent today, self installation kit however I don’t a VM socket but do have exterior box outside but only leads to Comcast box stating tv… any ideas or suggestions before ringing the installation teamSolved Remove Un Phone Line Just Cut It Virgin Media Community 4936267. Hi all, I’m terrible with networking and never had to self install a fibre connection before. But, there was no wall socket, so after a week they sent an engineer. Networking and WiFi. Hi. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Available with M50 broadband or faster. Manage Your Account. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Moved to a new flat on 01/12/22. Ordered VM broadband and was recommended by the website to select the self quick install option. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Call the Pre-installation and delivery team on 0800 052 1734. 0 Kudos Reply. cable from wall. The hub got delivered on time as promised. The room its wired too is exactly where I want it to be. Just had self installation delivered, have no wall socket just two cables from the wall. Browse Virgin Media Virgin Media Community. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. connector cable from the wall socket, as we’ll be re-using that later. We would like to show you a description here but the site won’t allow us. into the Virgin Media socket on your wall. Browse Virgin Media Virgin Media Community. Try the automated service status number 0800 561 0061 to check for any faults in your area. -. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). Had arranged self-install as per suggestion from VM. Entertain me; Broadband Deals. SpeedIt could be that a previous owner has cut the cabling out. Account - Mobile. I am hoping a membe. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. It seems that I need an electrian to install a wall socket. For personal details, m y account is a business account but the router is used in a student household. I’ve called and called yet keep getting passed around and then excuses such as the servers are down etc. Re: No wall socket. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. So, in the lounge connect a cable to the socket and the hub and 360 box to that cable via the splitter, and connect the box to the hub with an Ethernet cable. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. 🙂 Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. Absolutely not. We had sky and when i went to set up my install pack, I noticed they took out the connector and used the virgin casing to put there dish and TV wire through. a week ago. Can I just ask if you have been able to get in touch with the team since your post? If not, please let me know and I wil. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Joining in. Explain what needs to be done and book an engineer visit. I need an engineer ideally but I can't seek to get to an option to book one in. The cable going in will be a double “shotgun barrel” type cable. Community Natter. Virgin Media Quickstart set up. Networking and WiFi. Virgin Media; My Virgin Media;. . Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Thanks for your post on our Community Forums , and a very warm welcome to you! Sorry to hear of the lack of Virgin Media socket being available in your home. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Installation Guide. No Virgin media wall socket. We have the quickstart pack but sadly cannot get broadband set up and working. Options. Subscribe. Connecting Hub 3. 3K subscribers in the VirginMedia community. . They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Now your photo has appeared, the socket on the LHS is a TV and radio aerial connection and is no use for VM. Speed That is a rooftop aerial outlet for Freeview TV. Plug the cables into the hub. 😞 There are cases where we'd need to convert a self-install to a manned one if this socket is missing, the great news is all this can be done 100% free of cost to you. Speedon 17-12-2022 10:39. you do have if you think any look possible as a VM connection and forum members can advise. . I have checked outside and there is a brown box shared with the neighbour. Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. In both cases, these connections are clearly. Browse Virgin Media Virgin Media Community. Manage Your Account. QuickStart, set up and connectionsHello VLNeedham. Stay safe online. Tudor. We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media; Shop; Help;. Networking and WiFi. Hello Virgin Media, we moved into a new house. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. QuickStart, set up and connections. Sorry to see you're missing the isolator plate (big white VM socket) for your services to be installed. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. I am so sorry to hear that you seem to be missing a wall socket in the home. SpeedMy Virgin Media App. If you need it moving to another location, Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. - 5390715. We would like to show you a description here but the site won’t allow us. See where this Helpful Answer was posted. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Stay safe online. SpeedCheck out the do's and don'ts, in our Community FAQs. Browse Virgin Media Virgin Media Community. Phone. 2. If digging / drilling / new external & internal cables are required the. Options. Browse Virgin Media Virgin Media Community. Select the correct HDMI input for your box. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Can a member of the team contact me to arrange a. Plug the cables into the Hub. on 19-10-2022 19:35. Stay safe online. Next, connect the power cable. We're happy to assist with this but as it is a non fault call out a charge of £25 would be applicable. 0 Kudos. QuickStart, set up and connections. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Account - Cable. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Manage Your Account. We can assist further publicly for now with your Wi-Fi issues. Manage Your Account. A master socket is the main socket for the phone line in your home, not an extension socket. Virgin Mobile. Up to 3 WiFi Pods if needed. The cable could be hidden within, or behind, furniture. SpeedQuickStart, set up and connections. Stay safe online. Now to my Issue: I opted for the self-installation ki. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Manage Your Account. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. SpeedIf you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Sometimes there is no wall box, just a trailing cable. Everything you need is posted to you. 4 weeks ago. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Phone. The a ppointment can be as soon as possible. Call the Pre-installation and delivery team on 0800 052 1734. Post up some clear photos of the sockets, cables etc. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. I was told when purchasing the broadband package that fibre was available here. . Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. Can't find Virgin Media socket in QuickStart, set up and connections yesterday; Gone away form received when setting up account in QuickStart, set up and connections Tuesday; I Need a Virgin Media Wall Socket in QuickStart, set up and connections Tuesday; Delayed Installation in QuickStart, set up and connections TuesdayRelocate Virgin Media Router in QuickStart, set up and connections 20 minutes ago; Any experience of Virgin's new XGS-PON (full fibre) network? in Networking and WiFi 9 hours ago; No Wall Socket for Internet and TV in QuickStart, set up and connections 9 hours ago; Virgin media question. Browse Virgin Media Virgin Media Community. My previous sky microfilter attached here. Hello, my isolator cable does not fit into the virgin media wall socket. -. Stay safe online. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Push the white cable with the black label into the Hub. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. 3 weeks ago. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). QuickStart, set up and connections. Self installation but NO wall socket in. 2 weeks ago - last edited 2 weeks ago. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Installation appointment text. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Up to speed. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Quick tips on prepping for Virgin Media technician's visit. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. QuickStart self-serve installs are offered where there's previously been VM service, and so there's an assumption the co-ax connections are already inplace. Tech Chatter. It should work ok. Some new sockets may look like one of the below. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We're here to help. SpeedI had bought a VM broadband and used self installation but saw that my VM socket was not round. Account - Cable. Learn more. Dave. I don't work for Virgin Media. However, there is no Virgin Media Wall socket in my house. Forum; Apps. 12. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Call the pre-installation and delivery team on 0800 052 1734. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayI received my quick start kit at the weekend however the only Virgin Media wall socket I have looks like this. This is something we can certainly get changed over to a manned install for you but in order to. Options. QuickStart, set up and connections. on 21-03-2023 18:43. We're here to help. Tech Chatter. Vonage 2nd line. The first thing is to start making alternative arrangements for your internet connectivity. Posted in QuickStart, set up and connections. I can’t find any trailing cable at all. The isolator has a terminator cap (marked below) fitted to the open end. . The coax cable from the study can be used for the other 360 box in the kitchen. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…If you don't have the cabling then call the pre-installs team on 0800 052 1734. Getting Connected with Virgin Media is easy when you have a wall socket. There are 10 types of people: those. to be phone lines. Connect the cable adaptor to the black banded end of the 3m isolator cable. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Browse Virgin Media Virgin Media Community. Booking an engineer is easy with Virgin Media. 22-12-2022 19:19 - edited 22-12-2022 19:20. However, I am unable to find any Virgin Media wall socket. Network Trial. Sometimes there is no wall box, just a trailing cable. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Plug into the wall socket. Call the pre-installation and delivery team on 0800 052 1734. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. SpeedBroadband wall socket. I have signed up as a new user for Virgin Fibre. Ashleigh_C. Options. Called VM, apparently I was eligible for quick installation, so they sent me a kit that arrived in a few days. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. Hi all, there is no wire coming out of the wall socket to connect to. Thanks for your first post and welcome to our community. ThanksNo Virgin Media wall socket or cables. Both your fibre cable and Wi-Fi router will be plugged into this. 0 Kudos. The cable could be hidden within, or behind, furniture. We have the quickstart pack but sadly cannot get broadband set up and working. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 4 weeks ago. Very. Thing is, I've been to the house, Virgin haven't, and I am 99. Virgin let me select the self set up kit. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ive just recieved my start up kit and just noticed no wall socket inside - 5122337. Go to solution. Dave. Account - Mobile. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end of the. Account - Mobile. on 03-08-2020 18:05. I make the order with Quick Install, but I don’t have any wall socket in my house. Post up some photos of your wall socket and its cable ends and Hub socket. If you're happy with this and for the charge we can make the arrangements for you 🙂. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Manage Your Account. I think it’s something like £5-£8 per day that your services aren’t on. Community Natter. 03. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. When I proceeded to set up my Hub 3 I quickly realised that the socket coming from the wall does not fit the end. Tuning in In response to. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. Please support me in this regard. It could be any of the 4 screw terminals in the first picture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. You can also check for a loose cable as not all properties have a socket. Fairly sure a "self install" is just them sending you the Hub and telling you to plug it into their already existing coax box on the wall. Rob. Have you ordered a QuickStart or maned install. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin Media App. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. by eddie778 • Just joined. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. To arrange this, I will just need to pop you over a private message to take a few more details. Tudor. Tudor. Most QuickStart. Installing and configuring your kitQuickStart, set up and connections. There are multiple different branded wall boxes inside our flat but none. But I have no Virgin Media Wall socket in my - 5383603. Hey peoples Just ordered the self installation for the 1gb internet as said was good to go on the website when ordering. I was unable to do step 1. . (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. A Virgin Media Wall socket is where the magic of the internet comes into your home, directly from Virgin Media, your ISP. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. We have the quickstart pack but sadly cannot get broadband set up and working. I can’t push - 5368162. Try the automated service status number 0800 561 0061 to check for any faults in your area. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. A dual F connector cable may well be a satellite connection. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Plug into the Hub. On the day of activation, connect your new router to the master phone socket. Stay safe online. Next, connect the power cable. Stay safe online. 1. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Installing and configuring your kitHi, I ordered a self installation kit but of course I do not have a VM wall socket. Virgin Fibre Areas only. Browse Virgin Media Virgin Media Community. But unfortunately, the socket in my flat is not compatible with Virgin Media cable. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. Options. Excludes broadband faults and broadband network outages. Thanks If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. 5. You will need to use VM supplied coax cables from the. All forum topics; Previous topic; Next topic; 2 REPLIES 2. My Virgin Media App. Virgin Media; My Virgin Media; Shop;. 2) plug new provided cable into hub. But there are 2 wires leading which can be plugged in the hub. There is no difference in wall sockets and cables, so you can freely connect any device to any socket. Thing is, I've been to the house, Virgin haven't, and I am 99. Welcome to our Community Help Forum 🙂. . (I did this video to help/guide new engineer as I did not find. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. 3) other end of this cable, connect the female to. 195. . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. QuickStart, set up and connections. But I have no Virgin Media Wall socket in my - 5339557. Speedon 21-02-2023 17:48. 4. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. But I have no Virgin Media Wall socket in my room. They will re-wire to your requirements. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 665 subscribers. SpeedQuickStart, set up and connections. SpeedRe: I need a Virgin Media Wall Socket. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Pop the power cable into a nearby plug socket, and turn it on. See where this Helpful Answer was. We have the quickstart pack but sadly cannot get broadband set up and working. Networking and WiFi. Could an engineer be arranged to install please as my account is due to go live today. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Have you downloaded and used our Connect App yet? It'. . 12. Image below of the Virgin Media PSU Plug that connects to the coax. I highly doubt my landlord will allow a virgin coax input to be installed. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Here is the cable on my wall if that helps - 5424753. My Virgin Media App. Get the Hub ready by connecting the wires. Community Natter. The cable on the right looks like is for a Freeview TV antenna. Despite being told by Virgin I am eligible for QuickStart, after receiving the package I found there is no wall socket to plug it into. Hi, I recently moved to this house and placed an order for VM broadband which I received today. Connect the Hub’s power cable with the blue tab. on 01-02-2023 14:26. Hi, I've just received my broadband self install parcel but it's missing the power supply for the wall socket. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Surly there has been a connection previously otherwise we wouldn't have bee. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. I have also checked outside and there is no box either on my property or on my boundary wall. The box and cables may have been removed by the previous occupiers. At least 30Mbps download speeds in every room or £100 one-off credit. Thing is, I've been to the house, Virgin haven't, and I am 99. SpeedQuickStart, set up and connections. We have a virgin media wall socket with an ethernet port in the wall but no round cable. My Virgin Media App. Re: No Virgin Media wall socket internally. Just joined. The wall box may be branded with the logos of an old cable TV company (not VM). . Being connected to the internet is one of the most important modern essentials in 20. Wall Socket. Let us know how the appointment goes. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). The kid arriving on Tuesday the 29. Intelligent WiFi Pod Trial. The Messiest Home Unifi Setup Ubiquiti Community. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Quick tips on prepping for Virgin Media technician's visit. Do please follow the helpful advice offered by , and keep us updated. 0 Kudos Reply. Quickstart is the quickest and easiest way to setup our services. Also having this issue and trying to get through to them on the phone. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. The engineer looked around, there's no cable as well undeground. I was trying to book an engineer but I didn’t get anywhere. in Networking and WiFi Sunday; No Virgin Media Wall socket . My Virgin Media App. you take control of your Virgin Media life.